NJ Transit has begun the refund process for unused one-way tickets purchased before June 1, 2024. The refund process, which started on August 1, 2024, will continue through December 31, 2024. Customers with unused paper tickets or printed web tickets can request a refund at any NJ Transit ticket office or window. Those with unused Mobile App tickets purchased before June 1, 2024, will automatically receive a credit in their mobile app accounts and do not need to take any action.
According to NJ Transit's press release, all one-way tickets purchased on or after July 1, 2024, including rail ten-trip tickets, are now valid for 30 days, including the date of purchase.
To request a refund, customers should bring their unused paper tickets to any ticket office or window. They will need to provide contact information and should have their receipts to expedite the refund process. For customers who don’t have their receipt, they will be asked to provide contact information and the last four digits of the credit card used for the purchase. Refunds will take approximately three to four weeks to process.